Are you looking for a specialized training tool for the golf industry? Our Above & Beyond training program can help you improve customer service and customer loyalty, increase customer count, and decrease customer complaints. This one-of-a-kind video-based, interactive training program is widely used by golf resorts and municipal golf courses to improve their game and it can help your organization too. Your starter kit includes a three part 78-minute video (available in DVD or VHS format), step-by-step trainer manual, twenty-five participant workbooks (available in English and Spanish), Above & Beyond pins (available in red, green, blue, and black), and certificates of completion.

Above & Beyond is approved by the PGA and the Club Managers Association of America (CMAA) for continuing education credits.

• Helps improve customer/member count and loyalty
• Increases employee productivity
• Helps increase the value of each transaction
• Improves morale and attitudes
• Improves communication between employees, management, members and guests
• Increases employees' pride in their work
• Decreases complaints
• Decreases employee tardiness and absenteeism
• Decreases employee turnover

• Gives employees a simple and straightforward method to improve their communication skills with their customers' members, guests and co-workers
• Develops the skills and techniques needed to provide a level of customer service that is "above and beyond" what is normally expected and required
• Uses experiential learning and personal commitment
• Starter kit includes a video, leader's guide, booklets, pins and certificate of completion
• Booklets available in English and Spanish

To order Above & Beyond or to get more information, please call us at 760.603.8791 or 800.877.5685 or email us.