Assessment Articles by Hank Plotkin

Whatever type of personnel issue you face, Hank Plotkin has probably covered it in one of these articles. You can get faxes or emails of up to five of these articles (at no charge) by calling us (800.877.5685) or emailing us, please include the numbers and titles of the articles you would like to receive.

1. Achieving above and beyond service
2. American businesses face mountain of problems (SUN)
3. Appreciating the richness of cultural diversity (SUN)
4. Attitude is everything
5. Attitude training increases sales
6. Business phone systems are driving us all crazy (SUN)
7. Club members speak out
8. Club members speak out about their dining room
9. Companies should stress attitudes over skills (SUN)
10. Companies will always need honest and dependable workers (SUN)
11. Credibility and trust (SUN)
12. Crime prevention: the integrity business (SUN)
13. Dealing with the angry member
14. Employee theft: hidden enemy
15. Employee selection: a key to member retention
16. Empowering employees without losing control
17. Good customer service is the best route to profits (SUN)
18. Hiring, the key to profitability (SUN)
19. Honesty tests are legitimate tool for finding good employees (SUN)
20. How not to handle a crisis
21. How not to open a theater
22. How to build customer loyalty
23. How to determine an applicant's attitude
24. How to identify and develop leadership traits in employees
25. How to introduce pre-employment testing into an organization
26. HR issues of the millennium
27. Integrity among youth is on decline (SUN)
28. Issues of concern for owners
29. Issues of concern for golf companies
30. Issues of concerns for theatres
31. Just the facts (honesty testing)
32. Keys to building a profitable organization
33. Nation's jobless must be retrained, put to work (SUN)
34. Ownership and empowerment
35. Phone answering systems: a blessing or a curse? (SUN)
36. Preventing Internal theft with pre-employment tests
37. Road to success paved with customer satisfaction (SUN)
38. Screen applicants to weed out thieves (SUN)
39. Starting a business? You'll need a 5-year plan (SUN)
40. Strive to convert poor service into good service (SUN)
41. Study finds 7 reasons for small business failure (SUN)
42. Take pulse of the company with an attitude survey (SUN)
43. Telemarketing and business telecommuncation Q&A
44. Testing, Testing, 1,2,3
45. Tests are best for picking best worker for the job (SUN)
46. The cost of doing business in America
47. The 5 factors for success
48. The pre-interview hiring process
49. The right attitude equals profits
50. Time alone may be the antidote for career grind (SUN)
51. Time management
52. To clone or not to clone. That is the question
53. To test or not to test
54. What do members want
55. When all else fails, shop QVC
56. When the going gets tough
57. Who to promote
58. You can't turn a frog into a prince