CELEBRATING 40 YEARS – 1968 to 2008

No other asset is as valuable as human capital. Being able to identify and select the best and the brightest employees is an increasingly important strategic advantage.

Are your customers walking out the door with a smile?

Make sure the
"face" of your company
treats your customers
like royalty.

Good service is what keeps customers coming back for more. While positive interactions pay many dividends, a single negative experience can have many costly ramifications.

The Customer Service Perspective assessment is designed specifically for employees in front-line jobs. It helps you coach your existing employees regarding company policies and expectations and select the right people for advancement.

Helps increase customer satisfaction, customer loyalty, customer referrals, and sales
Helps improve employee retention and reduce turnover
Helps enhance your reputation, productivity, and profitability

Identifies eight key characteristics (Trust, Tact, Empathy, Conscientiousness, Conformity, Focus, Courtesy, and Flexibility)
Measures proficiency in Vocabulary and Mathematics
Includes a CSP Placement report, CSP Coaching report, and a CSP Individual report, along with specific considerations for interviewing

Employee coaching and training
Identifying employees for advancement and promotion

Call us (760.603.8791 or 800.877.5685) or email us about getting a free sample assessment report.

	CELEBRATING 40 YEARS – 1968 to 2008 Are your customers walking out the door with a smile? Make sure the "face" of your company treats your customers like royalty. Good service is what keeps customers coming back for more. While positive interactions pay many dividends, a single negative experience can have many costly ramifications. The Customer Service Perspective assessment is designed specifically for employees in front-line jobs. It helps you coach your existing employees regarding company policies and expectations and select the right people for advancement. Helps increase customer satisfaction, customer loyalty, customer referrals, and sales Helps improve employee retention and reduce turnover Helps enhance your reputation, productivity, and profitability Identifies eight key characteristics (Trust, Tact, Empathy, Conscientiousness, Conformity, Focus, Courtesy, and Flexibility) Measures proficiency in Vocabulary and Mathematics Includes a CSP Placement report, CSP Coaching report, and a CSP Individual report, along with specific considerations for interviewing Employee coaching and training Identifying employees for advancement and promotion Call us (760.603.8791 or 800.877.5685) or email us about getting a free sample assessment report. © 2007 The Plotkin Group • All Rights Reserved • Privacy Policy