Using customer service training, surveys, career pathing, and 360° assessments, you can keep your existing employees working at peak performance, help them see how others perceive them, and help them learn how to communicate most effectively with their colleagues. By assessing and developing your current employees, you can increase job satisfaction, improve employee retention, and build a stronger, more productive workforce. You can use employee assessments to help identify the "most likely to succeed" in a given job from within your own pool of talent.

An important component of business growth is succession planning. You can use employee assessments to help identify the "most likely to succeed" in a given job from within your own pool of talent. Leaders characteristically have innate skills and mindsets which can be recognized using specific assessment tools. Planning for employee advancement is a growth strategy which many companies are using today. Learn more about The Profile XT used as a succession planning aptitude assessment.

Do you think most friendly people have satisfactory customer service skills? If you answered "yes", then think again. Better yet, find out exactly how your employees measure up using the Customer Service Perspective assessment tool.

What about your sales team or the person you're interviewing for a sales position? Why leave things to chance when you can learn more their true talents with these great performance assessments: Sales Performance - Sales Skills & Behavior or Sales Performance - Sales Success Profile.

Designing a good performance assessment program isn't as simple as buying a few performance tests or skill tests then comparing the scores. It's important that you first determine the key skills and other performance criteria required for job success, and then apply the right instruments, in the right manner, with the proper analysis.

At The Plotkin Group, we're well versed in the performance management tools of psychometrics and exactly how they should be used. We specialize in working with you to design customized performance assessment programs that quickly and accurately zero in on who needs additional coaching or training or who to promote.

After creating a full job analysis, we help you select the best screening techniques, assessment tools, and formats. Helping you set benchmarks, administer and score the tests, and understand the results and use them properly is all part of our service. In short, we know exactly which tools to use, and how to put them to work for your organization. And unlike test publishers who promote only their own products, the Plotkin Group uses the "best in class" assessment tools from across the entire industry.

Since 1968... The Plotkin Group is a national, industry leader providing online and on-site assessment tools for: employment pre-screening, performance management, and organizational development. The company serves all U.S. cities and locally in Southern California areas: San Diego County, Los Angeles County, Orange County, Riverside County, Irvine, Santa Ana, Long Beach, San Diego, Carlsbad, Del Mar, La Jolla, and all others.

We provide online or on-site employment assessment and evaluation tools, with consulting services to improve performance management through: aptitude assessment - Profile XT, Prevue aptitude assessment, customer service assessment, sales performance skills & behavior surveys, sales performance & success profiles, personality testing, employee retention, employment tests, employee evaluations, personality assessment, employment test, skill assessment, Profile XT, Prevue, customer service perspective, sales indicators, sales success profiles, management consulting, and human resources management.

Performance Management assessment tools match aptitude, attitude,and hard-wired skills with job potential and performance. These assessment tools are inexpensive. Save your time and money, and help your valued employees stay on track. Contact us, today!